Teleperformance DIBS, Middle East
Ritika Bhandari, MBA HR, MCIPD is Head HR of Teleperformance DIBS, Middle East, where she is based at the regional head office in Dubai, United Arab Emirates. Teleperformance is the Global Outsourcing leader specializes in outsourced omnichannel customer experience management, also known as Business Process Outsourcing (BPO). The company provides customer acquisition, customer care, technical support, debt collection, social media, and other services around the world. Teleperformance has 300,000 employees across 350 contact centers in 80 countries and serves over 170 markets. Countries in which Teleperformance operates include France, Lebanon, United Kingdom, Albania, Brazil, Chile, Philippines, Guyana, India, China, Canada, Mexico, Colombia, Norway, Italy, Greece, Portugal, the United States, Dominican Republic, El Salvador, Australia, the Netherlands, Suriname, Egypt, United Arab Emirates, Romania, Russia, Sweden, Germany, Poland, Slovak Republic and Czech Republic. Teleperformance is one of the world's largest BPO companies; it is valued at $5.3 billion
Ritika, the HR Leader with strategic HR leadership expertise, with over 16+ years of work experience at multinationals and around 10 geographies including; UAE, KSA, India, Manila and Europe.
Ritika has been with Teleperformance (erstwhile Intelenet Global Services) since 2004 and holds Masters degrees in Human Resource Development. In addition, MCIPD certification from CIPD, UK. Ritika strongly believes and drives to be the leader in Hi Tech-Hi Touch and she has brought in transformational changes in Human resource department from both technology and human factor. Managing 32+ nationalities and creating a multi culture environment and supporting Nationalization projects.