Role Players 2016
Hussain Afeef
Director - Training, Development and Quality Assurance
Lux Maldives
Experienced in the areas of HR strategy, talent, performance management and learning and development, Afeef Hussain has been in the hospitality industry for over 14 years. He has lived and worked in diverse geographies including Malaysia, Singapore the Middle East. Currently at the leading LUX* Resorts Maldives, his expertise spans across areas such as quality and change management and service strategy as well as employee engagement, employee marketing and branding. He has spoken in HR Summit Indonesia and Singapore. Afeef is also a Certified Speaker/Trainer and Coach from the John Maxwell Team.
Building a Sustainable Service Culture as your competitive differentiator.
Case Study: Building a sustainable service culture as your competitive differentiator Striving to the be an employer of choice in the world's most competitive hospitality destination is not an easy feat. With over 112 resorts & hotels in the Maldives, discover how LUX* Maldives service culture enabled them to climb 54 ranks to be the 4th most recommend hotel on TripAdvisor (over 171 registered hospitality service providers) in a span of just 2 years. How can you cultivate a company culture that consistently drives towards creating a delighted customer and steps to take in building a powerful service culture transformation. Creating and developing an innovative and competitive service culture for maximum guest and team engagement.
Empowering employees: Creating a balanced CEM framework which allows Team Members the opportunity to go beyond and consistently deliver outstanding service at LUX* Maldives.
Building a Sustainable Service Culture as your competitive differentiator.
Case Study: Building a sustainable service culture as your competitive differentiator Striving to the be an employer of choice in the world's most competitive hospitality destination is not an easy feat. With over 112 resorts & hotels in the Maldives, discover how LUX* Maldives service culture enabled them to climb 54 ranks to be the 4th most recommend hotel on TripAdvisor (over 171 registered hospitality service providers) in a span of just 2 years. How can you cultivate a company culture that consistently drives towards creating a delighted customer and steps to take in building a powerful service culture transformation. Creating and developing an innovative and competitive service culture for maximum guest and team engagement.
Empowering employees: Creating a balanced CEM framework which allows Team Members the opportunity to go beyond and consistently deliver outstanding service at LUX* Maldives.